SARAH DIXON HAIR POLICIES

When booking either online, or by phone these are the

policies you agree too.

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Opening Hours:

Sarah Dixon will not make any exceptions to set hours, and no longer provides out of hours appointments.

 

Saturday 9 am – 3 pm 

Accessibility:

There  are a set of steps leading to the studio.​

Clients are always welcome to bring a support person or service

animal along to their appointment. If you have an accessibility need not

covered here, please reach out at sarah@sarahdixonhair.co.uk.

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Inclusivity:

Sarah Dixon welcomes and respects all genders, Non-Binary and Gender Fluid people, the entire spectrum of the LGBTQI+ community, the elderly, people of colour, people at any level of ability, and all religions. 

Sarah Dixon will not tolerate hateful behaviour towards anyone and will stop your service immediately if this policy is infringed

upon. Sarah Dixon implores clients to exercise compassion and kindness at all times. 

Clients are encouraged to reach out if they need a cultural or

religious consideration made during their appointment. Contact Sarah@sarahdixonhair.co.uk to discuss your needs.

 

Silent Service:

Sarah Dixon offers a Silent Service to anyone that requests it.

Clients can request a Silent Service in their booking notes, or via text/email

at sarah@sarahdixonhair.co.uk 07970341126

Sarah will give the client a thorough consultation, create a

plan for their design, and offer refreshments. Sarah will ask for

clarification/approval throughout the process but the rest of the time is the

clients. 

How to Book:

All appointment bookings are made online, via email, or in

person.

Sarah’s calendar is only open for three months in advance. When booking online Sarah Dixon encourages clients to read all service descriptions carefully and ensure that enough time has been booked for the desired result. 

If you’re not sure what to book or how much time will be needed

or have a question about booking please get in touch before the booking goes live

at sarah@sarahdixonhair.co.uk. 

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Contact Information:

In the event that incorrect contact information is provided,

including, but not limited to, customer name, phone number, or email address, Sarah

will not be held responsible for the loss of correspondence, such as appointment

confirmation or reminder messages. In instances of incorrect or inaccurate

contact information is provided, it is the client’s responsibility to

identify these errors and email sarah@sarahdixonhair.co.uk to have them

rectified.

Booking Confirmation:

Automated text and email correspondence will be delivered to the client to confirm any appointments booked, using the details provided by the client. Additionally, a reminder message will be delivered 24 hours before the commencement of the appointment. The client is required to reply to the reminder with “Y” to confirm attendance. 

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Booking Approvals:

Your Online booking will not be approved until Sarah Dixon has checked over your appointment and ensured you have enough time to achieve your desired results. 

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Arrival Protocol: 

Sarah Dixon requires clients to arrive promptly for their service. 

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Late Arrival:

Sarah Dixon does not extend service times or issue refunds/price

adjustments for late arrival. Failure to arrive exactly on time for an

appointment will lead to service alteration, allowing Sarah Dixon to perform

only the most important parts of the service.

Arriving more than15 minutes late for an appointment will result

in its immediate cancellation. An invoice for the full remaining amount of the

appointment cost will be sent to the email address and phone number provided by

the client.

Sarah Dixon asks clients to reach out if they will be late to

sarah@sarahdixonhair.co.uk or 07970341126

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Cancellations and Rescheduling:

The time booked for the client is reserved for the client’s

exclusive use. When appointments are missed, or cancelled without sufficient

notice, Sarah Dixon is often unable to fill the vacancy. 

Sarah Dixon classes rescheduling as a cancellation.

Should the client need to cancel their appointment, Sarah Dixon

requests at least 24 hours’ notice before the commencement time of this

appointment. Cancellations after this 24-hour time frame will result in an

invoice for the full remaining amount of the appointment cost to be sent to the

email address and phone number provided. 

Repeat cancellations will lead to forfeiture of the ability to

book in again. You will be added to my naughty list and the only way

to get off it is to bribe me with chocolate.

 

Failure to Pay:

Failure to pay an invoice by the due date will result in you

being unable to reschedule a new appointment. 

Rebooking: 

It is the client’s responsibility to book appointments online,

in person or via email. If the client does not book in advance and cannot find

an appointment, Sarah will not be held responsible. 

 

Age Requirements:

Sarah Dixon Hair is 16+ only. 

 

Right to Refuse Service:

SarahDixon retains the right to refuse service at any time, for any reason,

including but not limited to frequent cancellations, lateness, failure to comply

with the policies included in this document.

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Complaints​

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback. View our full complaints procedure here 

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Contraindications​

Please notify Sarah of any Allergies / health concerns that may effect the service provided.

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Terms & Conditions - Weddings​

Bridal Contract: To embark on this beautiful journey together, we kindly request you to complete a bridal contract with us.

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Cancellation Policy:

• Your peace of mind matters to us, so please follow our cancellation policy:

  • All cancellations should be communicated in writing.

  • Please note, deposits and payments for trials are non-refundable.

  • Cancellation timing:

    • More than four weeks' notice: No additional payment required.

    • Within four weeks or less of the scheduled date: Full payment for all booked services is required.

Booking Season Guidelines:

• We cater to your seasonal preferences:

  • Off-Peak Season (January - March): A minimum spend of £200.00 is required.

  • Peak Season (April - December): A minimum spend of £250.00 is required.

Booking Deposit and Payment Schedule:

• Here's how to secure your dream day with us:

  • To reserve your date, a non-refundable deposit of £100 is essential.

  • On the trial day, a payment of £90 for the trial service is due.

  • The remaining balance is to be settled 24 hours before your special day.

Travel:

• Your convenience is our priority:

  • Enjoy complimentary travel within a 5-mile radius of the LA61QJ postcode.

  • For locations beyond this, a round trip cost of £40 per hour applies. We ensure accessibility for your bridal preparations at any location you choose.

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We deeply appreciate your adherence to these terms, as they allow us to provide you with the utmost service excellence. Your wedding day holds immense significance for us, and we are eagerly anticipating the opportunity to make it truly exceptional.

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